HOW TO REPORT:
Report Issues in Ward 56
Quick Links
Before You Start
Most service delivery issues must be logged through the official City of Tshwane reporting platforms.
Please note: the e-Tshwane website can be slow or unreliable at times. If the page does not load properly return here and start again from the link.
Service delivery issues must be reported through the official City of Tshwane reporting channels.
- Your Ward Councillor cannot log municipal queries on behalf of you, the residents.
- Residents must report the issue themselves, receive a municipal reference number, and keep that reference number for follow-up.
- Once an issue has been officially reported, the councillor can assist with follow-up, escalation, identifying repeated failures, and holding the responsible municipal departments accountable.
Important: Report First, Then Escalate
Please do not only send the issue to the councillor on WhatsApp.
A WhatsApp message is not an official municipal report.
A Facebook comment is not an official municipal report.
A direct message is not an official municipal report.
Report the issue first.
Get a reference number.
Escalate if the City does not respond.
The Correct Reporting Process
Report the Issue Officially
Use the official City of Tshwane reporting platform or the correct municipal reporting channel.
Get a Reference Number
A municipal reference number is essential. Without a reference number, the issue cannot be properly tracked, followed up, or escalated.
Escalate if the Issue Is Not Resolved
After receiving a reference number, keep it safe.
If the City does not respond within a reasonable time, the reference number can be used for follow-up and escalation.
What the Councillor Can and Cannot Do
What the Councillor Cannot Do
- Resolve issues that have not been officially reported
- Log municipal queries on behalf of residents
- Instruct municipal staff directly outside formal processes
- Replace the official reporting process
- Guarantee immediate service delivery
What the Councillor Can Do
The Ward Councillor can:
- Follow up on unresolved reported issues
- Escalate repeated service delivery failures
- Raise patterns of non-response with municipal departments
- Request feedback from responsible officials
- Hold City staff accountable through the correct municipal processes
Report Issues
Power Failures and Outages
Report on e-Tshwane:
You need your account number or prepaid meter serial number.
After reporting the power failure, keep your reference number or confirmation details for follow-up.
Potholes, Cracks and Road Deformities
Report on e-Tshwane:
- Select: Roads & Transport Services
- Task: Roads & Storm Water
- Service: Road (Tar): Pothole, Dangerous Hole, Subsidence
- Then input your details and address of the issue
After logging the issue, submit your reference number here:
Intruding Environment: Trees and Debris Removal
Report on e-Tshwane:
- Select: Environment & Parks
- Task: Parks and Horticulture
- Service: Most Relevant Service
- Then input your details and address of the issue
After logging the issue, submit your reference number here:
Streetlights
Report on e-Tshwane:
- Select: Energy and Electricity
- Task: Street Lights
- Service: Most Relevant Service
- Then input your details and address of the issue
After logging the issue, submit your reference number here:
Water Leaks and Water Issues
Report on e-Tshwane:
- Select: Water & Sanitation
- Task: Water / Sanitation
- Service: Most Relevant Service
- Then input your details and address of the issue
- Image Upload
Traffic Lights and Robots
Report on e-Tshwane:
- Select: Traffic Lights & Robots
- Task: Traffic Lights
- Service: Most Relevant Service
- Then input your details and address of the issue
- Image Upload
Community Service Issues
Report on e-Tshwane:
Issues can include
- Cemeteries
- Libraries
- Sports & Recreation
Bin Replacement
If your bin was stolen or damaged, you must submit an affidavit together with your application
- Visit Police Station
- Complete an affidavit form
- Email your completed application form
- Call the customer care line
What are Ward 56 Issues?
The issues listed on this page are the current focus matters being tracked by the Ward Councillor and Ward Committee in Ward 56. These are problems affecting residents, public spaces, infrastructure, safety, service delivery, or the general functioning of the ward.
Some issues may already have active petitions linked to them. Where this is the case, the petition is used to build public support and place formal pressure on the municipality to acknowledge the matter, respond to it, and act on it.
What These Issues Lead To
The issues on this page help the ward office and community keep attention on matters that need action. A focus issue may lead to:
- Engagement with the relevant municipal department
- Formal escalation by the Ward Councillor
- Discussion with affected residents or community bodies
- Public updates on progress
- A Petition where stronger public backing is needed
